Raise.Band is a product company that’s been developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO and e-marketing. Besides, we create our own tools and tech solutions for business automation. Our office is located in Kyiv.
We are currently looking for a Customer support representative with strong knowledge of English for a completely remote job.
Responsibilities:
Provide a high level of customer service via live chat, email and phone
Consult clients about services, features, payment options etc.
Timely process clients’ requests
Ensure customers’ satisfaction
Follow communication procedures, guidelines and policies.
Working schedule:
Morning shift: 7:00—15:00
Day shift: 15:00—23:00
Night shift: 23:00—7:00
At least one night shift per week is obligatory.
Our ideal candidate:
Attentive, stress-resistant, compassionate and caring
Has a high level of accountability
Has excellent verbal and written communication skills in English (B2+,C1)
Is a logical & creative thinking person
Has basic computer skills
We offer:
Flexible schedule
Mentoring and opportunities to grow
Health insurance
34 calendar days of vacation and additional 5 days of leave, without a medical certificate
Opportunity to communicate with English native speakers
Competitive salary, which grows as you grow in Raise.Band
Bonuses, the amount of which depends on the individual KPI
Feel free to contact:
TG: @grishin55 / email: grishin.alex.55@gmail.com
